Data Deletion Request

Your Right to Data Deletion

At mobelo, we respect your privacy and your right to control your personal data. Under data protection regulations including GDPR (General Data Protection Regulation) and CCPA (California Consumer Privacy Act), you have the right to request the deletion of your personal information that we have collected through our website and mobile applications.

What Data Can Be Deleted

When you submit a data deletion request, we can remove the following types of information:

• Account registration information (email address, username, password)
• Profile information and user preferences
• App designs, content, and creative materials you have created
• Communications with our support team
• Usage data and analytics associated with your account
• Device information and log files linked to your account
• Marketing preferences and communication history

How to Request Data Deletion

To request the deletion of your personal data collected from our website or mobile applications, please contact us at:

Information to Include in Your Request

To help us process your request efficiently, please include the following information:

• Your full name as registered on your account
• The email address associated with your mobelo account
• A clear statement that you wish to delete your personal data
• Any additional account identifiers (username, phone number if provided)
• Confirmation that you are the account holder or authorized representative

What Happens After Your Request

Once we receive your data deletion request:

1. Verification: We will verify your identity to protect your data from unauthorized deletion requests. This may require additional information or confirmation.
2. Processing: Upon successful verification, we will process your request within 30 days and delete your personal information from our active systems.
3. Confirmation: You will receive a confirmation email once your data has been deleted.
4. Account Closure: Your mobelo account will be permanently closed and cannot be recovered after deletion.

Important Considerations

Data Retention Exceptions

While we will delete your personal data as requested, certain information may be retained for limited periods in the following circumstances:

• Legal and regulatory compliance (tax records, transaction history)
• Fraud prevention and security purposes
• Resolution of disputes or enforcement of our agreements
• Backup systems (data will be deleted from backups during regular cycles)
• Anonymized or aggregated data that cannot identify you personally

Impact of Deletion

Please be aware that deleting your data will result in:

• Permanent loss of access to your mobelo account
• Deletion of all app designs and projects you have created
• Loss of subscription benefits and any remaining credits
• Inability to recover any data after the deletion is complete

We recommend exporting any important data or designs before submitting a deletion request.

Alternative Options

If you're concerned about your privacy but don't want to delete all your data, consider these alternatives:

• Account Deactivation: Temporarily deactivate your account while retaining your data
• Data Portability: Request a copy of your data in a portable format
• Privacy Settings: Adjust your privacy settings and communication preferences
• Selective Deletion: Request deletion of specific data categories rather than all data

Questions or Concerns

If you have any questions about the data deletion process or need assistance with your request, please don't hesitate to contact us: